Product Madness Terms of Service
Last modified: 1 December 2023
These Product Madness Terms of Service (“Terms”), as amended from time to time, are a legally binding agreement between you and Product Madness, Inc. and/or Product Madness (U.K.) Limited and any of its or their respective Affiliates, successors, or assigns (collectively, “Product Madness”, “PM”, “we”, or “us”). For purposes of these Terms, “Affiliates” means, with respect to any party, any person or entity that controls, is controlled by, or is under common control with, such party. These Terms govern your use of and access to the websites, games, services, software, applications, and other products and services (collectively, the “Service”) provided by PM. The Services include, without limitation, productmadness.com, any other PM-owned or operated websites, and mobile applications on which these Terms are posted or linked. The Services are intended for amusement purposes only. We do not offer real money gambling or any opportunity to win real money or prizes based on the outcome of the game.
By using the Service(s), you are agreeing to be bound by these Terms. If you do not agree to be bound by these Terms, then you may not use or access the Service(s).
A few other important notes about the Terms:
You must be at least eighteen (18) years of age (or the age of majority where you live) or older to use the Service(s).
You may not create a PM Account or use any Service(s) if: (a) you cannot enter into a binding contract with PM, (b) you do not meet the age requirements set forth above, (c) you are located in, or a resident of, a country that is subject to a United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country (“embargoed jurisdiction”), (d) you are subject to any sanctions administered by an agency of the U.S. government or the United Nations, (e) you are listed on any United States government list of prohibited or restricted parties, or (f) you have previously been banned from playing any PM game or using any Service, unless PM has reversed that ban, in its sole discretion.
Each of your Service account(s) (each, a “PM Account”) and access to and use of any other Services are governed by these Terms and any applicable additional application, forum, or game specific rules, guidelines, or terms that PM makes available to you or otherwise gives you notice of and access to (the “Supplemental Terms”). The Supplemental Terms are incorporated into these Terms by reference. If there is a conflict between these Terms and any Supplemental Terms, the Supplemental Terms will control for that specific instance of conflict.
The Services are always evolving, so it is important that you periodically check these Terms as well as the Supplemental Terms for updates. PM reserves the right to change or modify the Terms and the Supplemental Terms at any time and in our sole discretion. We may need to make such changes to account for changes to the Services (such as when new features are added or when older features are retired); for business, legal, regulatory, or security reasons; or to prevent abuse or harm. If PM makes material changes to these Terms or the Supplemental Terms, we will use commercially reasonable efforts to notify you of such changes, such as (by way of example only) by providing notice through the Service(s) or by email using the information provided in your PM Account registration. The "last modified" date at the top of these Terms will indicate the latest update. If we revise these Terms or the Supplemental Terms, such revision(s) will take effect on the date we indicate. Your continued access or use of any Service after such posting constitutes your acceptance of the revised Terms or Supplemental Terms. If you do not agree to any revision we make to these Terms or the Supplemental Terms, you must immediately discontinue using and participating in the applicable Services.
If you live within the European Economic Area, Switzerland, or United Kingdom, please see the Global Addendum for information on how this section applies to you.
When you access a Service, send e-mails to, or electronically chat with PM, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices in the Services. You agree that all agreements, notices, disclosures, and other communications that PM provides to you electronically satisfy any legal requirement that such communications be in writing.
You agree and acknowledge that all worldwide right, title, and interest, including all intellectual property and other proprietary rights in and connected with the Services and any and all embodiments thereof (including but not limited to any derivative works, titles, computer code, features, functionality, themes, objects, concepts, artwork, graphics, animation, sounds, musical compositions, audio-visual effects, text, screen displays, methods of operation, moral rights, Virtual Items, and any related documentation) (the “PM Materials”), are owned by PM or its licensors. We do not provide you with any interest in the PM Materials and PM or its licensors own and reserve all other rights, including all right, title and interest in the Service(s), the PM Materials, and associated intellectual property rights. The Services are protected by the copyright law and other intellectual property laws of the United States of America, international copyright treaties and conventions, and other relevant laws throughout the world. You may not reverse engineer or attempt to extract or otherwise use source code or other data from the Service(s), unless expressly authorized by PM.
Further, you acknowledge and agree that any name, logo, brand, trademark, trade dress and service mark (“PM Trademarks”), including the Product Madness name and logos and all game names and logos, is owned by PM or licensed to PM by its licensors, and may not be used without the express written permission of PM. Nothing contained in the Services or these terms should be construed as granting by implication, estoppel, or otherwise, any license or right to use any such PM Trademarks without our express written permission. All goodwill associated with PM Trademarks inures to the benefit of Product Madness.
You agree not to create works based on the PM Materials or copy, redistribute, publish, modify, or otherwise exploit the PM Materials, except as expressly permitted herein, without the express prior written permission of PM. To the extent you obtain any right, title, or interest in or to any PM Materials or PM Trademarks, you hereby assign all such worldwide right, title and interest to Product Madness. To the extent the foregoing assignment is not permitted by law, you hereby grant PM and its Affiliates a perpetual, irrevocable, exclusive, worldwide, fully sublicensable (through multiple tiers), transferrable, royalty-free, fully paid-up right and license to use and exploit such right, title and interest in any manner, means, language and/or media, whether now known or hereafter devised without restriction, including in connection with any Service, or other products or services of PM.
Subject to your compliance with these Terms, you are hereby granted a limited, nonexclusive, nontransferable, non-sublicensable, revocable license to access and use the Services for your own personal, noncommercial use. Any use of the Services other than as specifically authorized by these Terms, without our prior written permission, is strictly prohibited, and violates our intellectual property rights.
6. UNSOLICITED SUBMISSIONS
PM does not accept unsolicited submissions of concepts, creative ideas, suggestions, stories, scripts, games, game ideas, game names, or other potential creative content. If you do send PM, our staff, studio(s), or representative(s) an unsolicited submission, you understand and agree that your unsolicited submission does not create any fiduciary relationship between you and PM, and that you grant PM and its Affiliates a perpetual, irrevocable, non-exclusive, worldwide, fully sublicensable (through multiple tiers), transferrable, royalty-free, fully paid-up right and license to use and exploit such unsolicited submission in any manner, means, language and/or media, whether now known or hereafter devised without restriction, including in connection with any Service, or other products or services of PM. PM is under no obligation to refrain from using the unsolicited submission (in whole or in part), to keep it confidential, or to compensate you if PM or any of its Affiliates make any use of it.
If you choose to provide PM with any comments, feedback, suggestions, ideas, other submissions (collectively “Feedback”), you hereby grant PM a perpetual, irrevocable, non-exclusive, worldwide, fully sublicensable (through multiple tiers), transferrable, royalty-free, fully paid-up right and license to use and exploit (including, without limitation, commercially exploit) in any manner, means, language and/or media, whether now known or hereafter devised such Feedback without restriction, including in connection with any Service, or other products or services of PM. You understand that PM may treat Feedback as nonconfidential. You agree that, unless otherwise prohibited by law, PM may use, sell, exploit, and disclose the Feedback in any manner, without restriction and without compensation to you.
The Service may provide you with the opportunity for us to license to you a variety of virtual items such as virtual currency and virtual, in-game digital items (“Virtual Items”), that can be used while using the Service(s). Certain Virtual Items may be made available to you for free, for example, when you log in to you PM Account. You may be required to pay a fee to obtain certain Virtual Items (“Paid Virtual Items”). When you use Virtual Items within the Service(s), any Paid Virtual Items that you have purchased will be deemed used before any Virtual Items that you have earned will be used.
VIRTUAL ITEMS, LICENSED TO YOU IN ACCORDANCE WITH THESE TERMS, ARE NOT PREPAID PAYMENT INSTRUMENTS OR OTHERWISE ITEMS OF MONETARY VALUE.
Regardless of the terminology used, Virtual Items may never be redeemed for “real world” money, goods or other items of monetary value from PM or any other party and cannot be used to purchase or use products or services other than within the applicable Service. Virtual Items cannot be exchanged for cash or any other value. Any attempt to do so is strictly forbidden and in violation of these Terms and may result in a lifetime ban from the Service and possible legal action.
Prices and availability of Virtual Items are subject to change without notice.
You have no property interest in Virtual Items. Virtual Items obtained through the Service are provided to you under a limited, personal, revocable, non-transferable, non-sublicenseable license to use the Virtual Items in the applicable Service, you have no right or title in or to any such virtual items appearing or originating in the Service, or any other attributes associated with use of the Service or stored within the Service.
PM has the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Items as it sees fit in its sole discretion, and PM shall have no liability to you or anyone for the exercise of such rights.
Transfers of Virtual Items are strictly prohibited except where explicitly authorized within the Service. Virtual Items may not be transferred or resold, including, without limitation, by means of any direct sale or auction service. You may not, and may not attempt to, purchase, sell, trade, or sublicense Virtual Items from any individual or entity via cash, barter, or any other transaction.
Virtual Items cannot, except as stated in the Global Addendum if appliable to you, be refunded or exchanged for cash or any other tangible value.
You agree that all purchases of Paid Virtual Items are payable in advance and are final except as otherwise provided in these Terms.
PM has no obligation to, and will not, reimburse you for any Virtual Items lost due to your violation of these Terms, disruption, interruption, or discontinuance of the Service or Service downtimes related to the same. All Virtual Items are forfeited if your PM Account is terminated or suspended for any reason, in PM’s sole and absolute discretion, or if PM discontinues providing the Service(s).
PM has no liability for a third-party hacking or loss of your Virtual Items. PM reserves the right, without prior notification, to limit the order quantity of any Virtual Items and/or to refuse to provide you with any Virtual Items.
If you live within the European Economic Area, Switzerland, or United Kingdom, please see the Global Addendum for legal guarantees and refund rights applicable to your Virtual Items.
You are responsible for all charges incurred, including applicable taxes, and all purchases made by you or anyone that uses your PM Account, including your family or friends. If you cancel your PM Account, PM reserves the right to collect any applicable fees, surcharges or costs incurred before cancellation.
PM reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order was submitted and accepted) in any order, price, advertisement, promotion or giveaway.
The Service may allow you and other users to chat or participate in blogs, message boards, online forums and other functionality and may provide you with the opportunity to create, submit, post, store, display, transmit, perform, publish, distribute or broadcast content and materials to PM and/or to or via the Service, including, without limitation, text, writings, photographs, graphics, comments, suggestions or personally identifiable information or other material (collectively “User Content”). Any User Content you transmit to PM or via the Services will be treated as non-confidential. Except for the license you grant below, as between you and PM, you retain all rights in and to your User Content, except for any PM Materials or other content contain in or derived from the Service(s) included in your User Content.
You shall be solely responsible for your own User Content and the consequence of submitting and publishing your User Content on the Service. You represent and warrant that your User Content, and our use of your User Content as permitted by these Terms, will not violate any rights of or cause injury to any person or entity.
You further affirm, represent and warrant that your User Content is wholly original to you and you exclusively own the rights to your User Content, including the right to grant all of the rights and licenses in these Terms without PM incurring any third-party obligations or liability arising out of its exercise of the rights thereto granted herein by you.
You grant to PM and its Affiliates, the unrestricted, unconditional, unlimited, worldwide, irrevocable, perpetual, non-exclusive, fully sublicensable (through multiple tiers), transferrable, fully-paid and royalty-free right and license to host, use, copy, distribute, reproduce, disclose, sell, resell, sublicense, display, perform, transmit, publish, broadcast, modify, adapt, publish, translate, make derivative works from, retitle, reformat, translate, archive, store, cache or otherwise exploit in any manner whatsoever, all or any portion of your User Content, including any name, likeness, voice, biography, or signature, to which you have contributed, for any purpose whatsoever, in any and all formats; on or through any and all media, software, formula or medium now known or later developed; and with any technology or devices now known or hereafter developed and to advertise, market and promote same without compensation to you. If you live within the European Economic Area, Switzerland, or United Kingdom, please see the Global Addendum for information on the license you grant PM to your User Content.
PM has no obligation to accept, display, review, monitor, or maintain any User Content. We have the right to delete User Content from the Service without notice for any reason at any time. PM may move, reformat, edit, alter, distort, remove or refuse to exploit User Content without notice to you and without liability; provided, however, that PM reserves the right to treat User Content as content stored at the direction of users for which PM will not exercise editorial control except to enforce the rights of third parties and the Content Restrictions set forth below when violations are brought to PM’s attention.
Although we have no obligation to screen, edit, or monitor User Content, we may (a) monitor any communications within the Services, including, without limitation, to ensure that appropriate standards of online conduct are being observed and (b) block, edit, delete, or remove any User Content at any time and for any reason with or without notice.
PM does not endorse or approve any User Content that you or other users post or communicate on or through any Service. PM does not assume any responsibility or liability for any content that is generated, posted, or communicated by any user on or through the Services.
You are granted a limited revocable license to post an image of your personal avatar and/or screen shot from your PM Account within the Service and any other materials that PM specifically gives you notice may be posted on other websites, on your own personal website or on a third-party website that permits posting of content at the direction of users provided that such third-party website (an “Authorized Web Site”) (i) is not commercially competitive to PM, (ii) does not criticize or injure PM, (iii) does not obtain any rights to such content other than a non-exclusive license to post it at your direction, (iv) does not charge for access to such content or associated products, services or advertising with such content, and (v) where the link to such website resides, and all other locations to which such website links, comply with all applicable laws and do not in any way abuse, defame, stalk, threaten or violate the rights of privacy, publicity, intellectual property or other legal rights of others or, in any way, post, publish, distribute, disseminate or facilitate any inappropriate, infringing, defamatory, profane, indecent, obscene, illegal/unlawful or otherwise objectionable information, topic, name or other material. All of PM’s rights and remedies are expressly reserved, and PM may revoke this limited license, in whole or in part, upon notice.
Without limitation, the following terms and conditions apply to your posting of a copy of your avatar and/or screen shots on an Authorized Web Site:
You are solely responsible for your conduct while using the Services. You may not use the Services if you engage in, encourage, or promote any prohibited conduct or content. On a high level, that means you must not violate any applicable laws, contracts, intellectual property rights, or other third-party rights or cause, or threaten to cause, anyone else harm. Without limiting the generality of the policies and standards in these Terms, this means you may not post, transmit, promote, or distribute any User Content that:
Additionally, you may not:
Content standards may vary depending on where you are within a Service and the expectations of the relevant game community. You must always use good, respectful, and conservative judgment in interacting as part of any game play, and submitting any User Content, such as a review or post to any forums or message boards, within a Service.
If you violate this Section 11, PM may take enforcement actions, including, without limitation, terminating, or suspending your PM Account in accordance with Section 18. Enforcement of this Section 11 is solely at PM’s discretion, and failure to enforce this Section 11 in some instances does not constitute a waiver of our right to enforce it in other instances. In addition, this Section 11 does not create any private right of action on the part of any third party or any reasonable expectation that the Service(s) will not contain any content that is prohibited by such rules.
12. COMMERCIAL ACTIVITY AND UNSOLICITED E-MAIL
You may use the Service(s) for your own individual, personal, noncommercial use only. This means you may not use any portion of the Service(s) to collect information, including login names and information about other users, and use of such information to send unsolicited communications, or for any other purpose, is strictly prohibited. You may not advertise any goods or services on any Service, or otherwise exploit your participation on or through any Service for any commercial purpose.
13. REPORTING CONTENT
If you believe that anything within the Service(s) infringes any of intellectual property rights which you own or control, you may notify Product Madness as set forth below.
With respect to copyright claims, in accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable laws, we have adopted a policy of removing, in appropriate circumstances and at our sole discretion, any content that appears to infringe the intellectual property rights of others. We may also at our sole discretion limit access to the Services and/or terminate the accounts of users who infringe the copyrights of others, whether or not there is any repeat infringement.
If you believe that any material on Nintendo’s websites or within its video game products infringes upon any copyright or other intellectual property right which you own or control, or that any link on a Nintendo website or product directs users to another web site that contains material that infringes upon any intellectual property right which you own or control, you may file a notification of such infringement with our Designated Agent.
If you believe that anything on the Services infringes any copyright that you own or control, you may provide notice of your claim to our Designated Agent listed below. Please be aware that to be effective, your copyright infringement notification must comply with the Digital Millennium Copyright Act ("DMCA"). You are encouraged to review 17 U.S.C. § 512(c)(3) of the DMCA or consult with an attorney prior to sending a notice hereunder. To file a copyright infringement notice, you will need to send a written communication that includes the following to the Designated Agent listed below:
a. Your name, address, telephone number, and email address;
b. A description of the copyrighted work that you claim has been infringed;
c. The exact URL or a description of where the alleged infringing material is located;
d. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
e. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and
f. A statement by you, under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Designated Agent: Product Madness, Inc. c/o Incorp Services, Inc.
Address: 919 North Market Street, Suite 950
Wilmington, DE 19801
Email Address: [email protected]
To report claims concerning other intellectual property you own, or other prohibited content or conduct within the Service(s), please use our Contact form
Product Madness reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order was submitted and accepted) in any order, price, advertisement, promotion, or giveaway.
If you live within the European Economic Area, Switzerland, or United Kingdom, this Section does not apply to you. Please see the Global Addendum for the correction terms that apply to you.
The failure of PM to exercise or enforce our rights under these Terms does not operate as a waiver of such right or provision. Any waiver of our rights, including any waiver of any breach or default, must be in a writing signed by Product Madness.
Access to the Services, or to certain features of the Services such as certain Virtual Items, may require you to pay fees. PM may give you different payment options. We reserve the right to change our payment options at any time and for any reason.
We may offer you the ability to make recurring, periodic payments to certain Services (“Subscription Services”). You may activate, update, or cancel any recurring, periodic payments. If you purchase or update a Subscription Service, you authorize PM to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or your PM Account, all accrued sums on or before the payment due date for the accrued sums. For a Subscription Service purchased using a Third-Party Platform, including through any Third-Party App Store, the applicable Third-Party Platform may charge you for the subscription fee and the Third-Party Platform’s payment terms may apply. Please review the appropriate Third-Party Platform’s payment terms for additional information prior to making such purchase.
Before you become obligated to pay any fees, you will have an opportunity to review and accept the fees that you will be charged. Except as stated in the Global Addendum, all fees are non-refundable, to the fullest extent permitted under applicable law. PM may change any or all of its fees (or impose new fees), including fees for the Subscription Services, upon notification to you of such changed or new fees. Such notification will be made reasonably in advance, and you may terminate any Subscriptions or other features of the Services subject to the price change if you do not agree with the change; however, and to the extent not prohibited under applicable law, you will be deemed to have accepted the changes and such changed or new fees will be applicable after the end of the notice period if you have not terminated the Subscription Service or other features of the Services subject to the price change. If you update or cancel any existing authorized one-time or recurring payment, it may take several business days for the update or cancellation to take effect.
PM or its payment processor will charge the payment method you specify at the time of purchase. When you provide credit card information or other information necessary to facilitate payment to us or our vendors, you represent to us that (a) the payment information you supply to us is accurate and complete, (b) you are an authorized user of the payment method, (c) charges incurred by you will be honored by your financial institution, and (d) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. You authorize PM or its payment processor to charge all sums as described in these Terms, for the Service(s) you select, to that payment method. If you pay any fees with a credit card, PM or its payment processor may seek pre-authorization of your credit card account prior to your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover your purchase. Fees processed on the Services may be processed outside the United States, and foreign transaction fees may apply if you are located outside the United States.
In the event it becomes necessary to collect on balances due, you will reimburse us and our vendors or agents for all expenses incurred to recover sums due, including attorneys’ fees and other legal expenses. Credits or refunds, when issued directly by PM, will typically be made to the same method of payment and account used to place the order. Depending on where you reside and when your purchase was made, any taxes you paid on an order may not be included in a credit or refund issued directly by PM that you receive for the order. If you live within the European Economic Area, Switzerland, or United Kingdom, please see the Global Addendum for refund terms applicable to you.
For transactions made via a Third-Party Platform like a Third-Party App Store, such Third-Party Platform’s refund policy may apply. Customers who completed a transaction through a Third-Party App Store will need to contact the applicable Third-Party App Store directly with any refund requests. Please see the following support pages for more information:
Any and all software, content, and services (including advertising) within the Service(s) that are not owned by PM are "third-party content and services." PM acts merely as an intermediary service provider of, and accepts no responsibility or liability for, third-party content and services.
In addition, and without limiting the generality of the foregoing, certain Services may include links to sites, such as social networking sites or payment sites, operated by third parties, including, without limitation, advertisers, payment providers and other content providers (“Other Sites”). We are not responsible for any Other Sites, and such a link does not mean we endorse or approve the Other Site or any information you obtain from it. To the extent permitted by law, we are not liable for any claim relating to any content, goods, and/or services offered by or obtained from any Other Sites.
Those Other Sites may collect data or solicit personal information from you. PM does not control such Other Sites, and you agree that PM is not responsible for the content, business practices or policies of Other Sites or third-party content and services, or for the collection, use, sharing, or disclosure of any information those Other Sites may collect. Any and all use of any Other Sites is at your sole risk, cost, and responsibility.
You have the right to terminate any of your PM Account(s) at any time for any reason or no reason. PM reserves the right to terminate or suspend your PM Account(s) or to deny access to, and use of, the Service to any person, at any time for any reason or no reason, in our sole discretion and without notice or liability, to the fullest extent permitted by law. PM reserves the right to collect fees, surcharges or costs incurred before termination of your PM Account(s) or a particular Subscription. In the event that your PM Account is terminated, unless otherwise agreed by PM in writing, no refund will be granted, no online time or other credits (e.g., points in an online game) will be credited to you or converted to cash or other form of reimbursement, and you will have no further access to your PM Account(s) or anything associated with it (such as points, tokens or Virtual Items). If your PM Account is terminated, you will need to cancel any Subscriptions you enrolled in with a Third-Party App Store or other Third-Party Platform (as explained in Section 16). PM cannot cancel such Subscriptions on your behalf. Any delinquent or unpaid PM Accounts must be settled before PM may allow you to create any new or additional PM Accounts. All Virtual Items are unconditionally forfeited if your PM Account is terminated for any reason, including terminations in PM's sole discretion.
You may stop using the Service(s) and voluntarily delete or request we delete your PM Account at any time. You may delete your PM Account using the settings within the Service(s) or submit an online Customer Support message within the applicable Service to request deletion of your PM Account. Unless applicable law requires otherwise, PM is not required to provide refunds, benefits, or other compensation if you request deletion of your Account.
As noted above in Section 3, PM may, but is not obligated to, delete and/or terminate inactive accounts after at least 180 consecutive days of inactivity.
If you live within the European Economic Area, Switzerland, or United Kingdom, please see the Global Addendum for information on how this Section applies to you.
Product Madness may change, modify, suspend, or discontinue any aspect of the Service(s) at any time, including removing items, or revising in-game items in an effort to improve the applicable Service. PM may also impose limits on certain features or restrict your access to parts or all of the Service(s) without notice or liability. Except as otherwise set forth herein, PM does not guarantee that any particular Service, or any particular features or components thereof, will be available at all times, at any given time, or in all countries and/or geographic locations, or that PM will continue to offer the Service(s), or all features or components thereof, for any particular length of time. Availability is subject to change at any time, although we will endeavor to use reasonable commercial efforts to provide you prior notice, unless the discontinuance arises from a matter that is beyond PM’s control or causes the provision of such advance notice not to be possible or feasible.
You agree that these Terms are not intended to confer and do not confer any rights or remedies upon any third party. If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. If any provision of these Terms is found to be illegal or unenforceable, these Terms will be deemed modified to the extent necessary to make them legal and enforceable, and will remain, as modified, in full force and effect. These Terms, including all terms and policies referenced herein, contain the entire understanding, and supersede all prior agreements, between you and Product Madness relating to this subject matter, and cannot be changed or terminated orally.
PM reserves the right, but has no obligation, to monitor and/or manage disputes between you and other users of the Service. If you have a dispute with any other user(s), you release PM and hereby agree to indemnify, defend and hold PM harmless from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.
YOU EXPRESSLY AGREE THAT USE OF THE SERVICE(S) AND THE INTERNET IS AT YOUR SOLE RISK. ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS FOR YOUR USE, “WITH ALL FAULTS” AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NEITHER PM NOR ITS AFFILIATES, OR ANY OF THEIR OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, AGENTS, REPRESENTATIVES, ATTORNEYS, THIRD-PARTY CONTENT PROVIDERS, VENDORS, DISTRIBUTORS, LICENSEES OR LICENSORS (COLLECTIVELY, “PM PARTIES”) WARRANT THAT THE SERVICE(S) WILL BE UNINTERRUPTED OR ERROR-FREE.
23. LIMITATIONS; WAIVERS OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, THE DISCLAIMERS OF LIABILITY CONTAINED HEREIN APPLY TO ANY AND ALL DAMAGES OR INJURY WHATSOEVER CAUSED BY OR RELATED TO USE OF, OR INABILITY TO USE, THE SERVICE(S) UNDER ANY CAUSE OR ACTION WHATSOEVER OF ANY JURISDICTION, INCLUDING, WITHOUT LIMITATION, ACTIONS FOR BREACH OF WARRANTY, BREACH OF CONTRACT OR TORT, AND THE PM PARTIES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES IN ANY WAY WHATSOEVER ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE SERVICE(S) AND EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND LIABILITY EXCLUSIONS APPLY EVEN IF ANY REMEDY FAILS TO PROVIDE ADEQUATE RECOMPENSE.
THE LIMITATIONS SET FORTH IN THIS SECTION 23 WILL NOT LIMIT OR EXCLUDE LIABILITY FOR THE GROSS NEGLIGENCE, FRAUD, OR INTENTIONAL MISCONDUCT OF PM OR THE OTHER PM PARTIES OR FOR ANY OTHER MATTERS IN WHICH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATE OR JURISDICTIONS, THE PM PARTIES’ LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
UNDER NO CIRCUMSTANCES WILL THE PM PARTIES BE LIABLE TO YOU FOR MORE THAN THE AMOUNT YOU HAVE PAID PRODUCT MADNESS IN THE NINETY (90) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM.
YOU FURTHER SPECIFICALLY ACKNOWLEDGE THAT THE PM PARTIES ARE NOT LIABLE, AND YOU AGREE NOT TO SEEK TO HOLD THE PM PARTIES LIABLE, FOR THE CONDUCT OF THIRD PARTIES, INCLUDING OTHER USERS OF THE SERVICE AND OPERATORS OF EXTERNAL SITES, AND THAT THE RISK OF THE SERVICE AND EXTERNAL SITES AND OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. WITHOUT LIMITING THE FOREGOING, THE PM PARTIES ASSUME NO RESPONSIBILITY, AND WILL NOT BE LIABLE, FOR ANY DAMAGES RELATING TO OR CAUSED BY ANY VIRUSES, BUGS, HUMAN ACTION OR INACTION OF ANY COMPUTER SYSTEM, PHONE LINE, HARDWARE, SOFTWARE OR PROGRAM MALFUNCTIONS, OR ANY OTHER ERRORS, FAILURES OR DELAYS IN COMPUTER TRANSMISSIONS OR NETWORK CONNECTIONS ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE SERVICE. THE PM PARTIES CANNOT AND DO NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO THE SERVICES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PM PARTIES SHALL NOT BE LIABLE FOR LOSS OR DAMAGE OF ANY KIND RESULTING FROM THE USE OR INABILITY TO USE PM’S CONTENT AND SERVICES, INCLUDING, BUT NOT LIMITED TO, COMPUTER FAILURE OR MALFUNCTION, OR ANY AND ALL COMMERCIAL DAMAGES OR LOSSES.
IF YOU ARE A RESIDENT OF NEW ZEALAND OR AUSTRALIA, THIS SECTION 23 DOES NOT EXCLUDE, RESTRICT OR MODIFY THE APPLICATION OF ANY RIGHT OR REMEDY THAT CANNOT BE SO EXCLUDED, RESTRICTED OR MODIFIED INCLUDING THOSE CONFERRED BY THE NEW ZEALAND CONSUMER GUARANTEES ACT 1993 AND THE AUSTRALIAN CONSUMER LAW (COMPETITION AND CONSUMER ACT 2010). UNDER THESE ACTS ARE GUARANTEES WHICH INCLUDE THAT GOODS AND SERVICES ARE OF ACCEPTABLE QUALITY. IF THESE GUARANTEES ARE NOT MET, THERE ARE ENTITLEMENTS TO HAVE THE SOFTWARE REMEDIED (WHICH MAY INCLUDE REPAIR, REPLACEMENT OR REFUND). IF A REMEDY CANNOT BE PROVIDED OR THE FAILURE IS OF A SUBSTANTIAL CHARACTER, THE ACTS PROVIDE FOR A REFUND.
If you live within the European Economic Area, Switzerland, or United Kingdom, this Section does not apply to you. Please see the Global Addendum for the limitations of liability that apply to you.
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless, and at PM’s request defend, PM and PM Parties, and their respective employees, contractors, officers, directors, shareholders, agents, representatives, vendors, and content providers, from and against all loses, liabilities, claims, demands, costs, and expenses (“Claims”), arising out of or related to (a) your use of the Service(s), (b) your unsolicited submissions, User Content or Feedback, (c) your breach or alleged breach of any term, condition, obligation, representation or warranty in these Terms, (d) your violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights), or (e) your conduct in connection with the Service(s). You agree to promptly notify PM Parties of any third-party Claims, cooperate with PM Parties in defending such Claims, if requested by Product Madness, and pay all fees, costs and expenses associated with defending such Claims (including attorneys' fees). Without limiting your indemnification obligations described herein, PM reserves the right to assume the exclusive control of the defense or settlement of Claims otherwise subject to indemnification by you. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and Product Madness or the other PM Parties. You agree that the provisions in this Section will survive any termination of your PM Account(s) or the Service.
If you live within the European Economic Area, Switzerland, or United Kingdom, this Section does not apply to you.
These Terms and the rights of the parties hereunder, including with respect to the use by You or by any third party of the Services and including all claims and disputes whether sounding in contract, tort, any statutory cause of action, or any other legal theory, shall be governed by and construed in accordance with the federal laws of the United States and laws of the State of Delaware except to the extent preempted by U.S. federal law, without regard to conflict or choice of law rules or principles (whether of Delaware or any other jurisdiction) that would cause the application of the laws of any other jurisdiction regardless of your location. Any dispute between you and PM arising from these Terms or your use of the Service(s) that is not subject to arbitration and cannot be heard in small claims court will be resolved in the state or federal courts of Delaware and the United States, respectively, sitting in New Castle County, Delaware. The parties irrevocably consent to the jurisdiction of such venues, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the state and federal courts located in New Castle County, Delaware.
To the fullest extent permitted by law, the controlling language for these Terms is English. Any translation has been provided for your convenience, and you may wish to view the English language version by clicking the link to the Terms of Service located at the bottom of the Product Madness Home Page.
26. WAIVER OF INJUNCTIVE RELIEF
You acknowledge that the rights granted and obligations set forth in these Terms and made by you are of a unique and irreplaceable nature, the loss of which shall irreparably harm PM and which cannot be replaced by monetary damages alone so that PM shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. You irrevocably waive all rights to seek injunctive or other equitable relief and agree to limit your claims to claims for monetary damages (if any).
PLEASE READ THIS SECTION 27 CAREFULLY, BECAUSE IT REQUIRES ARBITRATION OF CERTAIN DISPUTES WITH PRODUCT MADNESS AND IT LIMITS THE MANNER IN WHICH RELIEF CAN BE SOUGHT FROM US, UNLESS YOU OPT OUT OF ARBITRATION BY FOLLOWING THE INSTRUCTIONS SET FORTH BELOW. THIS SECTION PRECLUDES YOU FROM BRINGING ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTIONS AGAINST PRODUCT MADNESS, INCLUDING ANY ACTION PURSUANT TO ANY STATUTE THAT ALLOWS RECOVERY ON BEHALF OF, FOR THE BENEFIT OF, OR OF AMOUNTS LOST OR SPENT BY OTHER INDIVIDUALS (INCLUDING IN A PRIVATE ATTORNEY GENERAL CAPACITY). ALL ARBITRATIONS (AND LITIGATION, WHERE ALLOWED) SHALL PROCEED SOLELY ON AN INDIVIDUAL BASIS. IN ADDITION, ARBITRATION PRECLUDES YOU FROM SUING IN COURT OR HAVING A JURY TRIAL.
WHETHER TO AGREE TO ARBITRATION IS AN IMPORTANT DECISION. IT IS YOUR DECISION TO MAKE AND YOU SHOULD NOT RELY SOLELY ON THE INFORMATION PROVIDED IN THIS AGREEMENT, AS IT IS NOT INTENDED TO CONTAIN A COMPLETE EXPLANATION OF THE CONSEQUENCES OF ARBITRATION. YOU SHOULD TAKE REASONABLE STEPS TO CONDUCT FURTHER RESEARCH AND TO CONSULT WITH OTHERS REGARDING THE CONSEQUENCES OF YOUR DECISION.
Most of your concerns can be resolved quickly and satisfactorily by contacting Product Madness customer support. Customer support can be reached in the following ways: in-app by clicking the chat button/icon within the game you are playing, via email, or via website at. We encourage you to try PM customer support before beginning any formal dispute procedures, but you are not required to.
If you live within the European Economic Area, Switzerland, or United Kingdom, this Section does not apply to you. Please see the Global Addendum for the dispute resolution terms that apply to you.
Under California Civil Code Section 1789.3, California consumers are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N-112, Sacramento, California 95834, or by telephone at 1 (800) 952-5210.
The following special provisions apply if you live in a country located in the European Economic Area, Switzerland, or United Kingdom.
1. ADDITIONAL TERMS AND AMENDMENTS
Notwithstanding anything in the “Additional Terms and Amendments” section of the Terms (Section 2 above), you are only subject to Supplemental Terms that you have expressly agreed to. This includes any Supplemental Terms that are listed in the Terms and any Supplemental Terms that you agree to through the Services.
When we materially change or modify the Terms and any Supplemental Terms, we will provide you with reasonable advance notice of the changes and the opportunity to review the changes, except (a) when the changes are beneficial to you; (b) when the changes only address a new service or feature being launched; or (c) when the changes are to address an urgent situation, such as preventing ongoing abuse or responding to legal requirements. If you do not agree to the new terms, you should stop using Services and, if you have one, close your PM Account.
PM reserves the right to limit, suspend, modify, delete or discontinue the Service(s) or to change the content of the Service(s) in any way and at any time, with or without notice to you, without liability and without any obligation to compensate you for any losses.
2. USER CONTENT
Notwithstanding anything in the “Reviews, Communications and Submissions” section of the Terms of Service (Section 9 above), the license you grant PM to your User Content only lasts for as long as your User Content is protected by intellectual property rights.
3. TERMINATION OF ANY PM ACCOUNT
Notwithstanding anything in the “Termination of Any PM Account” section of the Terms of Service (Section 18 above), we will only terminate your PM Account or your access to and use of other Services for good cause. There is good cause if, taking into account all the circumstances of the specific case and weighing the interests of both parties, we cannot reasonably be expected to continue the contractual relationship, such as if you materially or repeatedly breach these Terms. We may also suspend your PM Account and access to our Services for a period of up to ninety (90) days while we investigate suspected misconduct if the misconduct would qualify as good cause and we reasonably believe that misconduct may have occurred.
4. LEGAL GUARANTEES (SWITZERLAND AND UNITED KINGDOM ONLY)
If you live in Switzerland or the United Kingdom, this Section applies to you. The Services will be provided using a commercially reasonable level of care and skill. Other than as expressly stated in these Terms, PM does not make any commitments about the reliability of the Services or the ability of the Services to meet your needs and disclaims all other warranties.
5. LEGAL GUARANTEES (EEA ONLY)
If you live in the European Economic Area, this Section applies to you. Consumer laws where you live provide that PM is liable to you for supplying digital content and services that comply with any contract you have with PM and with the objective and subjective criteria set out by the law. Under these consumer laws, PM is liable for any lack of conformity that you discover:
PM will not, however, be liable for the non-conformity if PM can demonstrate that the lack of conformity is directly attributable to the incompatibility between the digital content or service and your digital environment and that you had been informed by PM of the technical compatibility requirements of that content or service before the conclusion of the contract. You are required to cooperate with PM, to the extent reasonably possible, necessary, and least intrusive for you, to determine whether the lack of conformity is caused by that incompatibility. If you want to make a guarantee claim, please contact us at the address provided in Section 13 of the Terms of Service.
6. MODIFICATIONS TO THE PM SERVICES (EEA ONLY)
If you live in the European Economic Area, this Section applies to you. PM may modify and adapt the Service(s) and functionality beyond what is necessary to maintain the contractual conformity of the Service(s) (a “Modification”), for reasons such as (a) to implement changed legal requirements or case law, (b) to implement changed technical requirements such as a new technical environment or for other operational reasons, in particular to make necessary enhancements for the safety of users or other third parties, (c) to adapt to changed market conditions such as increased user numbers or significant changes of specific and verifiable open market costs, (d) due to changes in licenses we hold from third parties or other third party compliance requirements, and (e) for your benefit or to your advantage.
If such a Modification negatively impacts your access to or use of a Service and such negative impact is more than minor, ("Negative Modification"), PM will provide you with reasonable advance notice of the Negative Modification ("Modification Notice"), except in urgent situations such as a modification to prevent abuse, to respond to legal requirements, or to address security or operability issues. The Modification Notice will include information on what the modification is, when the modification will take place, and your right to end your contract with us.
In the event of a Negative Modification, you have the right to terminate the agreement related to the respective Service free of charge with a notice period of 30 days. The 30-day period begins with your receipt of the Modification Notice. If the Negative Modification is made after you receive the Modification Notice, the period shall begin to run only from the date of the Negative Modification. The termination of the agreement is excluded if PM enables you to maintain access and use of the Services without the Negative Modification and without additional costs. Even after termination, Sections 2, 3, 4, 6-12, 14-19, and 22-27 of the Terms of Service, each as may be modified by the Global Addendum, will stay in effect.
7. LIMITATIONS OF LIABILITY
Notwithstanding anything in the “Limitations’ Waivers of Liability” section of the Terms of Service (Section 23 above), nothing in the Terms will limit PM’s liability for damages resulting from injury to life, body, or health that are based on an intentional or negligent breach of duty by PM or its vicarious agents or for damages based on an intentional breach of duty or grossly negligent breach of duty by PM or its vicarious agents.
For all other damages, PM is only liable for its simple negligent violation of essential contractual obligations and such liability shall be limited to the damage foreseeable and typical for the contract at the time of conclusion of this Terms. To be clear, essential contractual obligations are those whose fulfillment characterizes the contract and on which the user may rely. Otherwise, liability is excluded.
Insofar as the liability of PM is limited or excluded, the limitations or exclusions shall also apply to the personal liability of any and all PM employees, legal representatives and vicarious agents.
The limitations and exclusions of liability according to this Section do not affect the liability of PM according to the mandatory legal provisions of product liability acts in the countries where users are located. For users located in Germany, this includes liability due to the fraudulent concealment of a defect as well as the assumption of a guarantee for the quality of an item under the Product Liability Act.
PM exercises reasonable care to ensure that the price it lists for Services are correct. However, errors may occur. If we accept and process an order for a Service where a pricing error was obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract and refund you any sums you have paid.
9. DISPUTE RESOLUTION
These Terms and your access to and use of the Service(s) will be governed by and construed and enforced in accordance with the laws of the country where you live, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. In the event you bring legal proceedings in respect of these Terms in the courts of the country where you live, you will benefit from any mandatory provisions of the law of the jurisdiction in which you are a resident. Nothing in these Terms affects your rights as a consumer to rely on mandatory provisions of the jurisdiction in which you are a resident.
The European Commission provides for an online dispute resolution platform, which you can access HERE. We prefer to solve your requests directly with you and therefore, unless otherwise agreed to by PM in writing, we do not participate in alternative consumer dispute resolution proceedings. If you would like to bring a matter to our attention, please contact us.
Statutory withdrawal right: Notwithstanding any references to limited refund policies in the Terms, if you purchase a Service (such as a Paid Virtual Item) for your own personal (non-commercial) use directly from PM, you have the right to withdraw from the transaction within fourteen (14) days from the date of the transaction as long as none of the exceptions explained below apply.
Withdrawal procedure: To exercise the right of withdrawal, you must inform PM of the decision to withdraw by providing written notice to Customer Service of your desire to withdrawal. Customer Service can be reached in the following ways: in-app by clicking the chat button/icon within the game you are playing, via email, or via website. The following sample withdrawal form can (but does not have to) be used:
To [game name] Customer Service:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of customer(s),
Customer ID and/or email associated with account
Address of customer(s)
Signature of customer(s) (only if this form is notified on paper),
[*] Delete as appropriate
Effects of withdrawal: If you withdraw from a transaction made directly with PM, we will reimburse you for all payments we have received from you within fourteen (14) days after receiving your withdrawal notice. Reimbursements may be limited, however, if you have lost your right to complete withdrawal from a contract (as explained below). For this reimbursement, we will typically use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you.
Losing your withdrawal right: You will lose your withdrawal right under the following circumstances:
Transactions with third parties: PM is unable to refund transactions made via a distribution platform like the Apple App Store or Google Play. The Third-Party App Store’s refund policy will apply to such transactions, and customers who completed a transaction through a Third-Party App Store will need to contact the Third-Party App Store directly with any refund requests. See Section 16 of the Terms of Service for more information about how you can request a refund from a Third-Party App Store.